Plumbing & heating diagnostics by video
Expert gas & heating help, face-to-face, without the wait
Video call a qualified heating engineer from your kitchen. Show us the boiler, tell us what it's doing, and get honest advice in minutes — no waiting in all day for a van.
Phone line hours
Ring within these hours and we'll either call you straight back on video, or book a slot.
Monday – Friday
07:30 – 19:30
Saturday
08:30 – 10:30
Sunday
18:30 – 20:00
These are our phone line opening times for bookings. Video calls themselves may take place outside these hours, but must be booked within them.
How it works
Three simple steps, and nothing you need to install. If you can make a video call, you can use Repair Vision.
Call or book within our hours
Ring us on the phone line, or send a booking request any time and we'll pick it up when we open.
Get a call almost instantly
If we're free, we'll video call you there and then. If not, we'll agree a time that suits you.
Expert guidance, face-to-face
Show us the problem on your phone camera and get clear, plain-English advice from your own kitchen.
Qualified engineers, on video
You speak to a real heating engineer, not a script reader in a call centre.
Help for your home
Most heating worries turn out to be something small — and something you can sort yourself with someone knowledgeable on the other end of the camera.
No heat or hot water
We'll walk through the usual suspects together — pressure, timers, pilot lights — before anyone books a call-out.
Boiler fault codes
Show us the display and we'll tell you what the code means, whether it's safe, and what happens next.
Thermostats & controls
Smart thermostat behaving oddly, or heating coming on at strange times? We'll set it right with you.
Radiators & rooms that stay cold
Balancing, bleeding, sticky valves — guided step by step, at your pace.
For businesses
M&E training for contact centre teams
Property managers, landlords and contact centres: give your advisors the mechanical and electrical knowledge to triage heating calls properly the first time.
Ready for a friendly second opinion?
Ring us within our phone line hours for an almost-instant video call, or leave your details and we'll call you back.