Book an appointment
Pick a date and time that suits you
Choose the help you need, then a 30-minute slot within our phone line hours. We'll confirm your appointment before the call.
Calls from £18.99
Phone line hours
Monday – Friday
07:30 – 19:30
Ring within these hours for an almost-instant video call, or to arrange a time that works best for you
Saturday
08:30 – 10:30
Here to help Saturday morning, within these hours
Sunday
18:30 – 20:00
Back from a holiday or weekend away? We're here to help
These are our phone line opening times for bookings. Video calls themselves may take place outside these hours, but must be booked within them.
If you smell gas, ring the National Gas Emergency Service on 0800 111 999 straight away.
Qualified engineers, on video
You speak to a real heating engineer, not a script reader in a call centre.