Privacy Policy

REPAIRVISION LTD (company registration number 17435318) operates the Repair Vision website and video support service. For data-protection questions, contact us at hello@repairvision.co.uk.

121 Camelot Close, Andover, England, SP10 4BG

We only collect information we need to provide the service. This may include:

• Booking requests: the service you chose, your preferred date and 30-minute slot, your name, phone number, and — if you choose to give them — your email address, postcode and any notes about the problem.
• During a call: anything you show or tell us, such as photos or video of the appliance or pipework.
• Business enquiries: organisation name, role, team size and message.
• Technical data: browser type, IP address and approximate location, collected automatically to keep the site secure and improve performance.

When you send a booking request, the details are saved in our secure database and emailed to our team so we can get back to you. Booking records are not visible to anyone browsing the website — only our team can read them.

We process your personal data because it is necessary to perform our contract with you (providing the video call or responding to your enquiry), because we have your consent, or because we have a legitimate interest in running and improving our service.

• To arrange and carry out your video call.
• To respond to contact and business-enquiry forms.
• To keep records for accounting, tax and legal purposes.
• To improve the website and fix technical problems.
• To send you important updates about your booking or our service.

We do not sell your information to third parties. We will only email you about your booking or our service — never marketing, unless you separately ask us to.

Video calls are hosted through a third-party video platform. We do not routinely record calls unless we have told you in advance and you have agreed. Any recordings are stored securely and only kept for as long as necessary.

Please make sure anyone else who appears on camera during a call knows the call is happening. Do not show us anything you do not want us to see.

We use trusted service providers for hosting, email, payments and video calls. Each provider is contractually required to keep your data secure and to process it only for the purposes we specify.

Our website uses essential cookies to keep forms secure and to remember basic preferences. We do not use third-party advertising cookies.

Some of our providers — for hosting, email and video calls — store or handle information outside the UK. Where that happens, we only use providers that offer protection recognised under UK data protection law, such as approved contract terms.

Information you send us travels over an encrypted connection. Booking records are held in a secure database that the public cannot read, and access is limited to the people who need it to do their job.

Our service is intended for adults. We do not knowingly collect information about anyone under 18. If you believe a child has sent us their details, please contact us and we will delete them.

We do not use automated decision-making or profiling. A real person reads and responds to every booking request and enquiry.

We keep contact and booking records for as long as needed to provide the service and meet our legal obligations — typically up to seven years for tax and accounting purposes. Video recordings, if any, are kept for a shorter period and deleted when no longer needed.

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your data in certain circumstances.
• Object to or restrict how we use your data.
• Withdraw consent where we rely on it.

To exercise any of these rights, email us at hello@repairvision.co.uk.

If you are unhappy with how we handle your data, please contact us first at hello@repairvision.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.

We may update this privacy policy from time to time. The latest version will always be published on this page.

See also our Terms & Conditions.