How it works
From “something's not right” to “sorted” in one call
No apps, no jargon, no waiting in. Just a friendly engineer, your phone camera, and a proper look at what's happening.
Calls from £18.99
Call or book within our hours
Ring us on the phone line, or send a booking request any time and we'll pick it up when we open.
Get a call almost instantly
If we're free, we'll video call you there and then using WhatsApp or FaceTime. If not, we'll agree a time that suits you.
Expert guidance, face-to-face
Show us the problem on your phone camera and get clear, plain-English advice from your own home.
What the call actually feels like
It's a conversation, not an inspection. We'll ask what's been happening, get you to point the camera at the boiler or controls, and talk you through what we're seeing as we go.
Sometimes it's a five-minute fix you can do yourself. Sometimes it's a part that needs an engineer on site — and you'll know exactly what to ask for, so nobody turns up guessing.
Either way, you'll come off the call knowing what's wrong, what it takes to put right, and whether it's urgent.
What to have handy
A phone with a camera
Any reasonably modern smartphone is plenty. We video call over WhatsApp or FaceTime — nothing complicated to set up.
Signal or wifi where the boiler is
If the cupboard is a signal blackspot, don't worry — we can talk you through and look after.
A bit of battery
Most calls run 10–20 minutes. Have a charger nearby if you're low.
A few basic tools
A torch, screwdriver, bleed key, and a towel are usually plenty. Nothing specialist — we'll talk you through anything you need.
Safety first, always
We never ask you to do anything that needs a registered engineer. If it's a job for a visit, we'll say so, and you'll get a report sent and be booked in with one of our trusted service partners.